If you want to contact a host before booking a reservation or after a trip, send them a message on SonaBNB. Once a trip is confirmed, you can message, email, or call the host to communicate until the trip has ended.
Before booking a reservation
If you want to find out more about a listing or host before booking a reservation, you can message the host on SonaBNB. Make sure to review the listing page (for example, reviews and amenities) to clarify anything you need from the host.
To send a message:
- On Sonabnb.com, go to the listing for the host you want to contact.
- Click Contact Host on the listing page.
- Enter the dates and number of guests for your trip. You can adjust this information before booking.
- Write your message and click Send Message.
For your safety and privacy, you can’t call or email hosts before your reservation is accepted. Learn more about why it’s good to keep communication and transactions on SonaBNB.
Once a trip is confirmed
If you have an accepted reservation, you can call or email the host, or message them on the site to communicate about your trip.
You can find the host’s email and phone number in the message thread for your trip, where you can also send the host a message.
After a trip
After a trip, you can send a message to your host in your Inbox if you have anything you need to follow up with them about.
If you have any issues that you need to resolve, you can work through payment issues in the Resolution Center on the site.